It is very important to us that you are satisfied with your purchase. Please contact our support team via email at support@jsstrainingacademy.com for assistance with technical troubleshooting or any other issues or concerns you may have.
Customers who have not yet attempted a test or exam, requested or been issued a certificate, or completed the course, may be eligible for a refund. Students who meet these criteria must submit their request in writing (via e-mail) within 30 days of purchase along with proof of purchase and an explanation for the refund reason. For eligible students who have already started their course, a $10 administrative fee will be deducted from the refunded amount.
No refunds will be issued for:
- Failure to pass quizzes, final exam or any other in-course assessment requirements within the allotted attempts (per course guidelines);
- Failure to pass identity validation requirements (including biometrics, security questions or any other required methods, per course guidelines);
- Course expirations (per course guidelines);
- Expedited processing or mailing of certificates once the requested expedite been fulfilled as promised;
- Driving records, where the record has been processed.
- Loss or damaged completion certificates.
Please note that there will be a fee for any certificates that require replacement. For information on policies for specific courses, please e-mail support@jsstrainingacademy.com